How
to Use CollegeWeekLive’s Virtual Environment for Your College Fair
·
How do I search for a college?
o
Finding a college is easy! You can type the name of a
college or university in the search box at the top of the page. But if you
would like to narrow your search, visit the new and improved college search filters site (see
image below) to choose your preferences from a number of different categories
(Live Now, public/private, two-year/four-year, campus type, student population,
region, and/or academic major). The colleges that match your criteria will
appear. Once again you can scroll and click on their logo to visit their school
page.
o
For an alphabetical listing of colleges, scroll through the
colleges on the “Colleges & Universities” page. Click
on the name of the school that you are interested in and you will be taken to
that school.
·
How do I chat with a college representative? How do I ask
colleges questions?
o
Once you are on the college page that you are interested in
speaking to, all you have to do is type your question in the box where it says
“Type here…”
·
What kind of questions should I ask the college
representative?
o You can
ask the college representative any questions that you have. Feel free to ask
about the application process/deadlines, standardized test requirements,
strongest academic programs, or any scholarships/financial aid available for
international students? Why you should choose that school? What is the campus
like? What kind of weather/climate does your city/town normally have?
·
How do I know when a college is chatting?
o
To find out which colleges and universities are chatting,
scroll through the Live Now box on the home page for CollegeWeekLive at the top of the
screen. You can search for a particular school or scroll down to see which ones
are available. Click on the name of the school and you will be taken right to
their booth.
·
How do I watch a recorded Expert presentation in case I
missed a session?
o
To watch a recorded Expert Presentation, click on the Expert Presentations link on
the top of the home page. Scroll down to the presentation that you would like
to watch and click on that topic.
·
How do I
watch a Live Presentation?
o
On the CollegeWeekLive home page, scroll down to the Presentations
section and select from the available sessions – note the date and time of each
scheduled session will be listed on the image for the session. If the session
is happening at that moment you will be taken to a new page to watch the
session and be able to ask your questions via text chat.
o
Once the video appears, you can watch the presentation and
type in your questions. If you have clicked on the button but the video is not
appearing, refresh your browser, try another browser, or log out of
CollegeWeekLive and log back in.
o
All times are shown in your time zone based on where you
registered for CollegeWeekLive. Anything
that is happening Live with switch to a Live Now orange box instead of the
upcoming date and time.
Technical
Questions
·
I am trying to watch a video but the window does not open.
o
If the video screen is not appearing, it means that your
pop-up blockers are turned on. You must disable your pop-up blocker in order to
watch the videos. Click on the browser that you are using below for instruction
on how to turn off your pop-up blocker:
§
Internet
Explorer: Version 7.0 or 8.0 - Click the Tools button, and then click
Pop-up Blocker. Click "Turn Off Pop-up Blocker" Version 9.0- Click
the Tools button, and then click Internet options. On the Privacy tab, uncheck
the Turn on Pop-up Blocker check box, and then click OK.
§
Mozilla
Firefox:
At
the top of the Firefox window, click on the Firefox button (Tools menu in
Windows XP) and then click Options. Select the Content panel. Uncheck Block
pop-up windows to disable the pop-up blocker altogether. Click OK.
on the browser toolbar. Select Settings
(Preferences on Mac and Linux; Settings on a Chromebook). Click the Show Advanced
Settings as the bottom of the page. Click Content settings in the
"Privacy" section. In the "Pop-ups" section, select
"Allow all sites to show pop-ups."
§
Safari: Click on
the Safari menu in the top left corner of your screen and you will see
"Block Pop-up windows." Uncheck it to disable it.
·
I've tried turning off my pop-up blocker but I still cannot
see the video.
o
If your pop-up blockers are turned off and you still cannot
see the video screen, please clear your cache and temporary internet files.
Once you have done this, please close your browser and reopen it to log back
into CollegeWeekLive. Please note - Clearing your cache and temporary internet
files will not delete any passwords or settings that you have saved on your
computer. w for instructions on how to clear your cache and temporary internet
files:
§
Internet
Explorer: Click on Tools at the top of the screen. Under tools, click
Internet options. In the general tab, you will see Browsing History, click
delete. Make sure Temporary Internet Files is checked and click delete again.
After that is complete, close your browser and reopen it again.
§
Mozilla
Firefox:
Click
on Tools then select Clear Browsing History. Make sure that cache is checked
and click clear now. After that is complete, close your browser and reopen it
again.
§
Google
Chrome:
Click
the wrench icon on the browser toolbar. Select Options (Preferences on Mac and
Linux; Settings on a Chromebook). Click the Under the Hood tab. Click Content
settings in the Privacy section. Click Clear Browsing Data. Make sure that
Empty the cache is selected and click Clear Browsing Data again. After that is
complete, close your browser and reopen it again.
§
Safari: From the
Safari menu, select Reset Safari. From the menu, select the items you want to
reset (make sure cache is included) and then click Reset. After that is
complete, close your browser and reopen it again
·
I've tried everything and it is still not working.
o
Please email support@collegeweeklive.com. A
customer service representative will be happy to help you.
Account
Questions
·
How do I change my email address and/or password?
o
To change your email address, when logged in to
CollegeWeekLive, click on the My Profile link in the top right of your screen,
and select Edit Profile. From that
screen you can enter your email address.
o
To reset your password, click on the My Profile link in the
top right of your screen, and select Reset
Password.
·
How do I edit my profile information?
o
When logged in to CollegeWeekLive, click on the My Profile
link in the top right of your screen, and select Edit Profile.
·
How do I delete my account?
o
Please email support@collegeweeklive.com to delete your
account at any time.
o
The CollegeWeekLive system automatically detects your
browser capabilities and switches to the audio option in place of live video
streaming.
o
If participating in the fair with a very low bandwidth you
may want to avoid programming around the live video streaming thematic
sessions. Instead show a pre-downloaded expert presentation session from
last year on the same topic and then visit university representatives in chat
rooms using only the chat function.
o The
CollegeWeekLive site is fully accessible from any mobile devices with internet
access. Students will be able to participate in chat, and watch/hear
presentations (depending on their bandwidth/data plans) from mobile phones with
browser capabilities.
Chat
Instructions:
i.
Your login will always be your email address
ii.
Make sure you do not use the SIGN UP login since that is for
participants
c.
IT Department Info (firewall and security
requirements): http://resourcescollegeweeklive.com/CWL_ITdeptinfo.pdf
i.
Once you click on the EducationUSA booth, located on the
bottom right text box, you should have a pop up window come up. If a pop-up window doesn’t open there is probably
a firewall issue. If so review the next troubleshooting steps above.
ii.
Try a different browser (Chrome, FireFox, Internet
Explorer…)
iii.
Try removing the network security protection
iv.
Go to tools, setup, and click on allow pop-up windows
d.
If on the day of the event you are having technical issues
make sure to email the Client Service team: support@collegeweeklive.com
Chat
Etiquette:
a.
Chat rooms can get a bit hectic, especially when there are
high numbers of students in the room. One great way to facilitate the chat is
by typing the student’s name whose question you are going to answer. For
example: @Kerry… You can find out more information regarding financial aid by
visiting: http://students.berkeley.edu/finaid/
b.
Following this technique will alleviate and eliminate having
two staff/volunteers who might be answering the same question.
c.
Please feel free to invite students in private chats,
especially if the questions they are asking cannot be answered publicly.
d.
Differentiate yourself, by adding some color to your font.
e.
Have a FAQ document with the kinds of most frequently asked
questions and your responses open in a Word document where you can copy and
paste answers to those questions direct into the chat.
